Order Confirmation and Shipment
As soon as you place your order, you will receive an order confirmation email. Stocked items will typically be processed in 1–2 business days (maximum of 5 business days for some products) and submitted for shipment.
Some of our products are custom-made or made-to-order, manufactured to your specifications. These items have varying lead times. For specific product lead times, please refer to the individual product pages or contact us.
Certain high-demand or custom humidors are available as pre-orders, allowing you to secure your unit ahead of the next restock or have it shipped directly from the factory, depending on availability. Please refer to the product pages for specific instructions or contact us.
In rare cases, due to stocking discrepancies, production constraints, product defects, high demand during peak seasons, or unforeseen manufacturing or logistics delays, an item may become temporarily unavailable or experience an extended lead time after being added to your cart and successfully checked out.
For your peace of mind, we always verify availability and production status before capturing and processing payment. If an item is unavailable, delayed, or its estimated lead time changes unexpectedly, we will contact you by email and/or phone to provide an updated timeline and, when possible, offer alternative products or options if timely delivery is important.
If we are unable to reach you after reasonable attempts, we will proceed with the original order under the updated availability or lead time and ship it as soon as the item becomes available or production is completed.
We will typically send you tracking information within 24 hours of your order leaving the warehouse (often sooner if available) to the email address you provided during checkout. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at [email protected] or call 208-297-3541.
Unfortunately, we do not ship outside the USA for direct orders placed through our website.
However, in special cases, we may be able to arrange shipping to other parts of the world. Please contact us at [email protected] or call 208-297-3541 to request a personalized quote for international shipping.
Please note that these special international orders may have unique conditions that differ from our standard policies.
Shipping Options
Shipping methods (always free unless otherwise stated on product pages or at checkout) may vary based on the size and nature of the products you order.
- For smaller items, we use **Free Ground Shipping**, ensuring faster and more convenient delivery via courier (1–5 business days after order processing).
- For larger or fragile items such as humidors, we offer Free LTL Freight Shipping (‘Curb-Side’ delivery with liftgate service). This option typically takes 3–6 business days for delivery after order processing.
Please note this is only true for most locations in the lower 48 contiguous states. However, especially for big shipments to remote locations (e.g., certain rural areas in Idaho or other states), the customer might be subject to a distance surcharge. If you think that might be the case, feel free to contact us to request a quote before placing your order. Otherwise, we will contact you to inform you of the updated shipping price so you can confirm or cancel your order.
The customer is responsible for ensuring that the product can be delivered to the desired location; otherwise, they will be responsible for any charges over the original cost of delivery. If a truck is involved in the delivery, it will get as close to the selected location as possible. The customer is also responsible for checking delivery rules with property management or HOA if applicable.
Any additional delivery services requested or accepted by the customer beyond our standard prepaid shipping will be the customer’s responsibility (e.g., door delivery, inside delivery, unpacking, installation, etc.). The delivery company will bill these additional costs directly to the customer unless they are arranged and prepaid through us as a courtesy.
All delivery services are performed by independent third-party delivery providers. Our company is not responsible for any damage to property, delivered products, or issues in service execution — even when such services are arranged or prepaid through us as a courtesy.
Delivery Responsibility, Storage Fees & Refused Shipments Policy
It is the customer’s responsibility to ensure they are able to receive their order once tracking information has been provided and/or the shipping company attempts to contact them to schedule delivery.
For shipments requiring LTL Freight Shipping, the phone number and email address provided at checkout will be used by the carrier to schedule a delivery appointment. Customers are responsible for responding promptly and coordinating a delivery date within the carrier’s standard delivery window.
If the customer is unresponsive, unavailable, or requests a delivery delay beyond the carrier’s allowed free storage period, additional storage, re-delivery, or handling fees may be applied by the carrier. This includes, but is not limited to:
- Failure to respond to the carrier’s attempts to schedule delivery
- Inability to accept delivery within a reasonable timeframe
- Requests to hold the shipment due to office closures, travel, or lack of availability
- Missed delivery appointments
- Refusal of delivery without prior written authorization
To avoid delays and additional charges, customers are strongly encouraged to arrange for a family member, colleague, or authorized third party to receive the shipment on their behalf if they are unavailable.
If the delivery company is unable to complete delivery or schedule an appointment within the allowed storage period (typically up to 7 days, though this may vary by carrier), storage fees will begin accruing. After this period, we may instruct the carrier to return the shipment to the manufacturer to avoid further charges.
In such cases, the customer will be responsible for all associated costs, including but not limited to:
- Outbound and return shipping fees
- Storage and handling fees
- Restocking fees
- Any carrier-imposed penalties
Any and all fees associated with missed delivery appointments, extended storage, delivery delays caused by customer availability, or unwarranted refusals will be automatically charged to the customer’s card on file. If the card on file cannot be charged, the customer agrees to promptly remit payment using certified funds (such as a money order, wire transfer, ACH, or other approved payment method). Any unpaid balance may, at our discretion, be referred to a third-party collections agency, and the customer may be responsible for reasonable costs associated with collection.
By placing an order, the customer acknowledges and agrees to these terms.
Delivery Disputes
Many of our humidors and related items are shipped directly by our manufacturing or supplier partners. As a result, delivery times and carriers may vary depending on the item ordered.
Once an order has been shipped and marked as “Delivered” by the carrier, responsibility for the package transfers to the customer. Refusal of delivery without prior written authorization will be treated as a missed delivery. All applicable fees, including storage, return shipping, handling, and restocking, will be the customer’s responsibility, and the order will still be considered fulfilled for purposes of payment.
Delivery confirmation provided by the carrier — including, but not limited to, tracking records, delivery scans, photographs, signatures (when applicable), and proof of delivery (POD) — shall be deemed conclusive evidence that the shipment was delivered to the address provided at checkout. Upon such confirmation, title and risk of loss transfer to the customer, and the order is considered fulfilled.
We strongly encourage customers to monitor their tracking information closely and ensure that someone is available to receive the package at the time of delivery. If you believe a package may be at risk (e.g., due to theft or delivery errors), please contact the carrier directly to request special handling options.
In the event a customer claims non-receipt despite confirmed delivery, we may assist in filing a claim or investigation with the shipping carrier. However, our company is not liable for packages marked as delivered and reserves the right to decide whether a replacement or refund will be issued, at our sole discretion.
To help us serve you better, we recommend reporting any delivery concerns within 24 hours of the marked delivery date.